Sweetora policies
Policies for a clear shopping experience.
Review shipping, cancellation, refunds, privacy, payment, and shopping terms before placing an order.
Shipping Policy
Sweetora is designed for PAN India festive deliveries. Delivery timelines may vary by city, order size, and dispatch window.
Cancellation Policy
Orders can be cancelled from Recent orders while they are in placed status. Once an order moves ahead for packing, cancellation may no longer be available.
Refund Policy
Refund eligibility depends on order status, payment method, and fulfilment progress. Approved refunds should follow the selected payment method timeline.
Privacy Policy
Sweetora keeps customer information limited to what is needed for shopping, checkout, delivery support, and order communication.
Payment Policy
Payment options should be clear before checkout. Orders may support delivery-time payment methods depending on availability.
Terms of Use
Product availability, pricing, offers, and delivery timelines can change during festive demand. Please review order details before checkout.